Tridip100/AI-HelpDesk-Management-System- ? reverse-engineered prompt

Build me a local AI helpdesk app for IT support that feels like a real internal tool for employees, helpdesk agents, engineers, and admins.

I want people to be able to send a problem in chat, and for the app to triage it, suggest a fix, and either resolve it automatically or turn it into a ticket and route it to the right person. It should also handle follow up replies smartly, so if someone says the first fix did not work, it tries a different approach instead of repeating itself. Include a dashboard for the different roles, ticket tracking, SLA monitoring, and an audit trail so support can see what happened.

Use local AI only, with retrieval from a knowledge base and ticket history, and make the experience feel polished and responsive. If you need current setup details or library docs, look them up online. Also include support for email, voice, and screenshot intake if that fits the project structure.