ayomikunadaramola/customer-support-chatbot ? reverse-engineered prompt

Build me an AI customer support chatbot for a fictional online shop.

It should be able to tell the difference between a bug report, a general product or platform question, and anything else. For bug reports, I want it to ask for the problem description, steps to reproduce it, and the user environment, then create a support ticket and save it somewhere reliable. For normal shop questions, it should answer only from the FAQ I provide, and if it does not know the answer, it should politely send the user to human support instead of making something up. For anything unrelated, it should also direct the user to human support.

Please make it work on AWS using Amazon Bedrock, Lambda, DynamoDB, and the rest of the supporting pieces needed to deploy and test it. I also want a simple way to run automated flow tests and evaluation so I can check that the chatbot routes messages correctly and answers safely. If you need current AWS docs to confirm anything, look them up online first.