dev-rathankumar/coolbreeze-ai-public ? reverse-engineered prompt

Build me a Django app for customer support where an AI agent can answer customer questions, check order status, decide when to escalate, and help with refunds. I want a second AI that reviews escalated cases and a risk checker that looks for suspicious or fraud like behavior before any refund is approved.

The support agent should be able to search company policy documents before replying, so it gives real answers instead of guessing. I also want a live staff dashboard where I can watch the agents think through each request, see tool calls, escalations, and final decisions as they happen.

Please include a simple customer orders page, an admin area, demo data, and a clean Bootstrap style interface. Use streaming updates so the dashboard feels live. If you need current setup details or API docs, look them up online and keep the app easy to run locally with a clear setup flow.