ds1david/recursos-glosas ? reverse-engineered prompt

Build me a simple internal system for Recursos Glosas CASSI, so people can register, track, and manage glosa appeals in one place.

I want it to help organize the process from start to finish, with screens for entering the case, checking status, storing files, and keeping a clear history of what happened. It should also support sending emails, calling external services when needed, and saving logs so I can follow what the system did. If it makes sense, include a basic portal area and a way to configure parameters without changing code all the time.

Please make it practical and easy to use, since this is for daily operational work. Keep the design straightforward, focused on the workflow, and make sure the data is stored in a way that works well for an Oracle based environment. If you need to check anything current online while building it, go ahead and look up the docs.