jawwad-ali/ai-customer-support-agent — reverse-engineered prompt

Build me an AI customer support helpdesk that can answer customers from a website form, Gmail, and WhatsApp in one shared system. I want it to create or find the customer, open a support ticket, search a knowledge base by meaning instead of just keywords, then write a helpful reply in the right tone for the channel.

Please include a simple web support form, conversation history, ticket status tracking, customer records, and a way to escalate to a human when the AI is unsure, the customer is upset, or the request needs special handling like refunds. It should use OpenAI for the agent and answers, store data in Postgres with vector search, and use Redis for background jobs or caching if available.

Make it runnable locally with Docker, include environment variables, and add tests for the main backend and frontend flows. Keep the interface clean, responsive, and accessible. Look up current docs online if you need to.