ninihen1/copilot-studio-itsm-agent ? reverse-engineered prompt

Build me a small business IT help desk that runs fully inside Microsoft 365, so users can submit things like password resets, group access, and license requests without needing ServiceNow or another separate ticketing tool.

I want a SharePoint based service portal for the front end, then a background automation that picks up each new ticket, triages it with a Copilot Studio agent, and either answers from the knowledge base, asks for more detail, sends an approval request, or hands it to an IT service desk queue if it can’t be automated. If a request gets approved, it should run the right action in Microsoft 365, log what happened, notify the requester, and close the ticket honestly if it fails.

Please make it feel clear and simple for the user, with good status messages and ticket numbers they can reference later. Use the Microsoft 365 tools already available, and if you need to check current docs online, do that.