raiigauravv/aegis ? reverse-engineered prompt

Build me an AI support triage system called AEGIS that can take customer tickets in a few different ways, like pasted text, emails, PDFs, screenshots, and voice notes. It should pull out the useful info, hide sensitive details, look up the right answer from a knowledge base, and draft a reply with sources so a person can review it before anything goes out.

I want a simple web app for submitting tickets and watching the full processing trail, plus a queue where high risk cases wait for approval. It should keep a structured log for each ticket, support feedback on approved or edited replies, and use that feedback to improve how requests get routed over time. Also add an evaluation check so bad changes get blocked before deployment if the search quality or groundedness gets worse.

Use the existing AWS serverless style if that fits, and look up current docs online if you need to.