sreejkarkee/Gunaso ? reverse-engineered prompt

Build me a public grievance portal for citizens to register, log in, and file complaints, then track each complaint from start to finish with a clear status history. Citizens should be able to submit a complaint with details, see which department is responsible, and view updates as officers work on it. Officers and admins should have a separate dashboard where they can review incoming complaints, update the status, and keep the audit trail visible.

I also want department management, basic role based access for citizen, officer, and admin, and a clean React frontend that talks to a Node and Express API backed by MongoDB. Make the app feel like a real government service portal, simple, trustworthy, and easy to use. If helpful, look up current docs online for anything you need.