yogeshkasar778/PWC_task_1-Call_Centre_trends-dashboard ? reverse-engineered prompt

Build me a Power BI dashboard for a call center manager using the call centre trends Excel file in this repo.

I want a clean, professional report that shows the main call center KPIs at a glance, like overall customer satisfaction, total calls answered and abandoned, average speed of answer, calls by time of day, and how each agent is performing. Please include an overview page and a second page for agent performance, so I can compare things like calls answered, average talk time, and resolution rate. Use the data as needed in Power Query, clean it up, and set up any measures needed so the visuals work properly.

Make the dashboard easy to read, with cards, charts, and clear labels, and use a layout that feels like a real business report for managers. If anything is unclear in the data, use sensible defaults and look up current Power BI guidance online if you need to.